Technology Support Services Unit Business Leader

  • IBM
  • Johannesburg, Gauteng, South Africa
  • May 23, 2020
Full Time Management Consultancy

Job Description


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Technical Support Services Business Leader helps to lead the growth and management of all facets of the TSS business. This requires demonstrating thought, sales and delivery leadership. Experience in managing a P&L is essential.

Manage team of Sales Manager and Delivery Manager responsible for developing relationships of trust with their clients for the sale and delivery of maintenance and support solutions and services to meet/exceed key business measurements

Role model, inspire teams, drive culture of sales eminence and deliver client value

Proactively drive TSS business growth and management of strategic objectives, provide leadership, project team management and manage client relationships during consulting engagements

Responsibility to attain MVS signings, TSS revenue, profit, expense and pti targets, develop and maintain trusted advisor relationships with clients and contribute to organizational targets

Deliver value with every client experience by sustaining high level of customer satisfaction through all phases of engagement, develop high quality solutions that differentiate IBM and demonstrate innovation to the client while mitigating risk

Client facing, candidate expected to establish and maintain relationships both within IBM and external clients. Evaluate client needs and communicate with executives. Demonstrate excellent written and verbal communication skills, ability to work independently with minimal supervision, confidence in addressing complex issues, readiness to employ critical thinking and exhibit professional business conduct at all times

Candidate expected to be comfortable presenting to all levels and to have the gravitas to engage senior executives and decision makers. Accountable for financial success of engagements directly managed and responsible for the success of other mentored engagements. Defines scope, risk and profitability of engagements as expected by their area of practice. Responsible for closing both new and follow-on business with existing clients. Influences client satisfaction with IBM through knowledge in area of practice, ability to articulate solution value and service delivery

Reports to GTS Southern Africa Director in country and and takes functional direction from MEA TSS Leader. Candidate must have knowledge and experience in providing broad

points of view” across the practice area. Capable of interpreting and presenting high level business focused solutions within the Technology Support Services domain.

Required Technical and Professional Expertise

Bachelor's Degree
Minimum 10 years experience delivering client facing IT related services
Minimum 10 years experience in performing engagement management on complex IT projects.
P&L management experience
Experience in managing a team of Sales and Delivery
Superior client communications; written/oral/presentations

Readiness to travel 50% annually

Preferred Technical and Professional Expertise

Minimum 10 years experience delivering client facing IT related services

Minimum 10 years experience in performing engagement management on complex IT projects.

P&L management experience

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.