Jumia

107 job(s) at Jumia

Jumia Tunis, Tunisia
Mar 27, 2020
Full Time
Agent de Logistique- Jumia (Full Time) Pionnier et leader du e-commerce en Afrique, la plateforme Jumia repose sur une marketplace, Jumia Logistics et JumiaPay. La marketplace permet à des millions de consommateurs et de vendeurs d’acheter et vendre en toute sécurité. Jumia Logistics organise la livraison de millions de colis via son réseau de partenaires locaux. JumiaPay permet le paiement des transactions en ligne dans tout l'écosystème Jumia. Avec plus d'un milliard d'habitants et 500 millions d'internautes en Afrique, Jumia est convaincue que l'e-commerce facilite la vie des gens en leur offrant le choix de millions de produits aux meilleurs prix où qu'ils habitent, et qu'il crée à la fois des opportunités nouvelles pour les entreprises et des emplois pour toute une génération. Avec plus de 5,000 collaborateurs dans plus de 10 pays en Afrique, Jumia regroupe des talents locaux et internationaux aux profils riches et diversifiés. Soutenue pas des actionnaires internationaux, Jumia est engagée à créer un impact durable en Afrique, offrant des opportunités de travail excitantes toute une génération. Missions: Créer les retours clients Network : Réception, contrôle qualité et dispatch de la marchandise des vendeurs Réception des retours des transporteurs Effectuer des audits calls Profil Recherché: Avoir le sens de l'écoute et la critique Démontre un degré élevé d'intégrité et de confidentialité Autonomie et Capacité à travailler en équipe Maitrise des outils informatiques et du pack Microsft Office Dynamque et réactif Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opprotunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises
Jumia Alger, Algeria
Mar 26, 2020
Full Time
Télévendeur ( se) - Jumia (Full Time) Pionnieret leader du e-commerce en Afrique, la plateforme Jumia repose sur unemarketplace, Jumia Logistics et JumiaPay. La marketplace permet à des millions de consommateurs et de vendeurs d’acheter et vendre en tout sécurité. Jumia Logistics organise la livraison de millions de colis via son réseau de partenaires locaux. JumiaPay permet le paiement des transactions en ligne dans tout l'écosystème Jumia. Avec plus d'un milliard d'habitants et 500 millions d'internautes en Afrique, Jumia est convaincue que l'e-commerce facilite la vie des gens en leur offrant le choix de millions de produits aux meilleurs prix où qu'ils habitent, et qu'il crée à la fois des opportunités nouvelles pour les entreprises et des emplois pour toute une génération. Avec plus de 5,000 collaborateurs dans plus de 10 pays en Afrique, Jumia regroupe des talents locaux et internationaux aux profils riches et diversifiés. Soutenue pas des actionnaires internationaux, Jumia est engagée à créer un impact durable en Afrique, offrant des opportunités de travail excitantes toute une génération. Mission: En tant que télévendeur (se), vous conseillez des clients dans leurs achats en lignes, en vous assurant de leur satisfaction. Vous êtes amené à démarcher des clients potentiels par téléphone, dans le respect de la règlementation en vigueur. Vous élaborez une relation de confiance avec votre base client pour encourager le re-achat. Profil Recherché: Parfaite maîtrise des langues Arabe & française Fibrecommerciale Fortemotivation Goût du challenge Résistance au stress Esprit d’équipe Sens des responsabilités Capacité d’écoute Aisance verbale et rédactionnelle Maîtrise de la bureautique et de la téléphonie Avantages sociaux et autres : Une formation continue permettant à chacun de progresser professionnellement. Une qualité de travail unique sur le marché avec des conditions de travail satisfaisantes. Un véritable plan de carrière : 100 % de nos encadrants sont issus de la promotion interne. Rémunération : Une rémunération fixe et variable selon les ventes réalisées. Partie Fixe : 25 000 DZD/net /mois Partie Variable : entre 0.5 % et 2% du chiffre d’affaire réalisé/ mois, en fonction de la performance de vente et la satisfaction client. Lieu de travail : Dely Brahim, Alger Nous offrons Une expérience unique dans un environnement entrepreneurial et structuré. La possibilité de faire partie d'une équipe hautement professionnelle et dynamique travaillant dans le monde entier. Une croissance personnelle et professionnelle sans précédent, car notre objectif à long terme est de former la prochaine génération de dirigeants à nos futurs projets Internet.
Jumia Accra, Ghana
Mar 23, 2020
Full Time
Head of Category Beauty & FMCG -Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. What's this job all about? As a Head of Category Beauty & FMCG at Jumia, you will be responsible for designing and implementing the strategy of the category. You will be accountable for the most important of Jumia KPIs i.e growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs and Category Directors across the group. You will be responsible for managing c-levels end-to-end relationship for our top brands and vendors. From the very essence of commercial, operations or even co-organization of Jumia key commercial events. Your scope will provide you with all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs. Main Responsibilities Building strong link with C-Levels and account managers of our top brands and vendors. You should justify of a flawless understanding of the entire ecosystem as well as a tremendous network. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right products at the right prices Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship). Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment. On-boarding 100% of your account’s products available Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category (ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO Required Skills & Qualifications Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong inter-personal skills: Convince the people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 6+ years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).
Jumia Lagos, Nigeria
Mar 23, 2020
Full Time
JForce Planning Manager - Jumia Nigeria Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective: You will be responsible for driving analysis of performance metrics to identify opportunities and build evidence to support strategic decisions. Support the team’s P&L with the aim of bringing exceptional growth in sales volume, margin and conversion rate. Responsibilities: Support theexecution of the Offline Salesplan, e nsu reJumia always has for each JForce consultant and their customer , the right products at the best price, at the rightplace. Supporting Head of offline sales on strategic decision making and steering the performance daily. Being within our teams, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic JForce orientation. Und erstand markets trends , JF consultants, vendorsand customer s. Continuously b ringingvaluable insights and convictions to support your re commendations. Build analysis, flying high and diving deep, to ensuresmart reporting on the performance across all categories, workingalongside C ommercial P lanning team to deliver best in class performancesteering . Owning the planning and execution of JForce’s partnerships with brands, offering them a revolutionary way to get their products to the customers. Ensuring tight control on budget used for indirect commissions and subsidy. Work very closely with thecommercial department to plan the campaigns in accordance with their owncapacity and schedule. Maintain repository of AB test on JForce campaign performance reviews Work seamlessly with all other departments (Marketing, JS , Operations , Finance ...),enabling decision making, problem solving and ensuring laser focusexecution. Support massive and complex JForce operations and project management initiatives,coordinating effectively cross functions initiatives. Constantly working toward improving and simplifying ourtools and process. Qualification and Experience: Bachelor’s degree from accredited universities. 5-8 years experience in analysing large data sets andmaking recommendations . Proficiency in MS Office, Excel (VBA would be a plus) Proficiency in SQL and Google suite Excellent verbal and written communication skills andpresentation skills Excellent analytical, numerical and problem-solvingskills required Ability to work to deadlines and targets, canprioritize tasks under pressure We Offer Joining the JForce, the teampushing the boundaries of Jumia ever further (recognized by MIT as onethe most innovative ventures). A unique experience in an entrepreneurial, yetstructured environment. The opportunity to become part of a highly professionaland dynamic team working around the world. An unparalleled personal and professional growth as ourlonger-term objective is to train the next generation of leaders for ourfuture internet ventures.
Jumia Algiers, Algeria
Mar 21, 2020
Full Time
Head Of Ops Excellence - Jumia (Full Time) Jumia is a leadinge-commerce platform in Africa. It is built around a marketplace, JumiaLogistics, and JumiaPay. The marketplace helpsmillions of consumers and sellers to connect and transact. Jumia Logisticsenables the delivery of millions of packages through our network of localpartners. JumiaPay facilitates the payments of online transactions for Jumia'secosystem. With over 1 billion people and 500 million internet users in Africa,Jumia believes that e-commerce is making people's lives easier by helping themshop and pay for millions of products at the best prices wherever they live.E-commerce is also creating new opportunities for SMEs to grow, and jobopportunities for a new generation to thrive. With over 5,000employees in more than 10 countries in Africa, Jumia is led by top talentedleaders offering a great mix of local and international talents and is backedby very high-profile shareholders. Jumia is committed to creating sustainableimpact in Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a newgeneration. Headof Operations Excellence Summary You will oversee process standardization, buildreporting metrics, systems enablement and improving the overall efficiency ofthe warehousing, vendor and logistical business for Jumia Services. Key Responsibilities : Project ManagementOffice Support the definition of E-commerce Business Cases (scope, goals,deliverables, costs, timescales, plans, dependencies, resourcerequirements and milestones) Ensure pre-scope project plan is communicated to all projectstakeholders together with their individual responsibilities. Ensuring project plans are created and maintained, deliverablestracked against time and cost, and resource utilization is monitored Co-coordinating quality activities to meet quality objectives.Managing project risks, issues and change control, communicating theimpact to the project Conducting or contributing to post implementation reviews andidentifying any lessons learned. Feeding carry-forward items back into the program plan Business Intelligence: Provide expertise in understanding and using Jumia Services datamodels and systems, and act as resource in the interpretation and use ofdata generated and utilized by users of BI Tools. Create KPIs and implement simple systems for performance measurementsand growth. Design granular dashboard using advance excel techniques whichidentify bottleneck areas of the operational processes. Use Order life analysis to monitor end-to-endwarehouse/ logistics processes to improve operational efficiency. Systems: Provide system support and resolve issues for all tools used byvarious teams Provide inputs to central development team on new features required bythe business Lead training and rollout of new systems or features for JumiaServices. Drive new process initiative and Institutionalize tech changesrequired for better alignment / visibility of packages / Items Queue Management: Ensuring the timely scan at all the legs and updating in systems formovement as transferable unit. Monitor the queues closely to identify anomalies thus improvingperformance. Oversee daily Reporting on Incidents/Change/Problem tickets and SLAstatus Update the incident categorization matrix based on evolving businesscomplexity. Overall Point of Contact for End to End package/ item handling byJumia Services Process Control: Responsible for any mismatch of packages and all exception handlingfor packages in transit and at different hubs) Managing the loss compliance and write-off guidelines for packagesstuck at different stages of packages/ item journey. Training all the in-house/ out-house teams for any new / existingprocesses for smooth operations AuditingSOPs vs on-ground processes and improving on deficiencies Service Request: Develop and improve new and existing processes for resolving customerand vendor issues. Resolve all escalated issues end-to-end across Jumia Services Assign all non-compliance related issues to each defaulting departmentand ensure proper actions are taken. Manage all emergency related logistics issues which could lead tonon-satisfaction of the customer. E.g., Theft, Accidents, Confiscation ofpackages & weather obstruction. Inform and liaise with In-house and 3rd Party teams to resolvediscovered problems. Analyze and document all customer / seller complaints to preventfuture occurrences of past problems Required Qualifications: Bachelor’s Degree (Business Administration, Logistics- supply chain, Economics, Engineering) Advanced degree preferred but not required. Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc. Relevant Experience: Minimum 8 years-total experience in sales, operations and/or vendormanagement, experience, preferably within distribution, transportation orcustomer contact operations is required Demonstrated success in cross-functional, global project/programexecution. Process oriented, well-organized with a high level of attention todetail Excellent communication and negotiation skills Excellent analytical ability (with excellent proficiency in MS Excel);ability to leverage analytical work into action-oriented reporting andplans of action. Strong attention to details Skills and Competences: Strong entrepreneurial skills, leadership and drive Experience or high level of comfort in logistics operations Experience managing teams or large projects Demonstrated ability to work in a fast paced and competitiveenvironment What weoffer: A unique experience in an international, entrepreneurial, yetstructured environment Unparalleled personal and professional growth as our longer-termobjective is to train the next generation of leaders for our futureinternet service lines The opportunity to be part of a team full of talented people with thebest backgrounds.
Jumia Algiers, Algeria
Mar 21, 2020
Full Time
Head Of Customer Services Jumia-Full Time Algeria Jumia is a leading e-commerce platform in Africa. It is built around amarketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions ofconsumers and sellers to connect and transact. Jumia Logistics enables thedelivery of millions of packages through our network of local partners.JumiaPay facilitates the payments of online transactions for Jumia's ecosystem.With over 1 billion people and 500 million internet users in Africa, Jumiabelieves that e-commerce is making people's lives easier by helping them shopand pay for millions of products at the best prices wherever they live.E-commerce is also creating new opportunities for SMEs to grow, and jobopportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is ledby top talented leaders offering a great mix of local and international talentsand is backed by very high-profile shareholders. Jumia is committed to creatingsustainable impact in Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration. Objective As Head of CS, your responsibility is make sure that the needs of ourcustomers are being satisfied,coordinate customer service activities andoperations and maximize performance across the teams in order to give anamazing assistance to our customers . Your aim is to provide excellent customer service and to promote this ideathroughout the organisation you work for. Main Duties & Responsibilities Supervisecustomer service team leaders and managers Manageproductivity performance of differents teams ManageCustomer satisfaction performance (CSAT) and make agents reach the target Providehelp and advice to customers Trainteams to deliver a high standard of customer service Optimizethe recruitment process with HR teams Monitorthe overall performance of all Agents Managedifferent queues backlogs Manageproductivity performance of respective teams : Inbound, outbound, Email,Issue resolution, Live chat, Social media Handlecustomer complaints or any major incidents Writereports analysing the customer service that your organisation provides Organizemeeting with other managers to discuss possible improvements to customerservice Ensureend-to-end teams welfare Ensurebudget requirements are met Ensurethat teams variables are calculated correctly and paid out on time Required Skills & Qualifications Master’s degree with management criteria will be preferred Successfulprevious experience as a customer service representative 5+ years’ supervisory experience 2+ years’ experience in customer service Excellentverbal and written communication skills Proficiencywith Microsoft Office Suite and Google Docs Abilityto translate your skills to other employees through training and mentor Adequateknowledge of the online marketplace model and ecommerce environment Demonstratedability to communicate, present and influence credibly and effectively atall levels of the organization Advancedknowledge in call center tools Musthave strong leadership, organizational and team management skills Mustpossess an advanced knowledge of customer service Abilityto work on multiple projects simultaneously and meet deadlines onschedule. In-depthknowledge of customer service principles and practices In-depthknowledge of customer service software, databases and CRM tools Excellentmentoring, coaching and people management skills Leadership:Motivate the teams, work with them to make sure they abide by all companypolicies and procedures. Patience:Having patience will help you stay polite, even in stressful situations Problem-SolvingSkills: Being able to problem solve with a customer will help your job. We offer Aunique experience in an entrepreneurial, yet structured environment Theopportunity to become part of a highly professional and dynamic teamworking around the world Anunparalleled personal and professional growth as our longer-term objectiveis to train the next generation of leaders for our future internetventures
Jumia Cairo, Egypt
Mar 18, 2020
Full Time
Business Intelligence Team Lead– Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. The Business Analyst will get the most out of our seller database. By gathering insights from the raw data, you should be able to construct a credit-scoring model, which will be used to take the loan underwriting decision. Our Analyst will provide insights to business leaders for making daily, weekly, monthly managerial decisions. Our new team member will participate in developing the reporting domain as well as provide ad hoc analytical support for our activities across countries. Main Responsibilities Designing, delivering and improving a credit scoring model for Jumia seller Managing a Team of Business Intelligence Analysts Validating and testing the credit scoring model Tracking Performance of Jumia Lending Developing and improving the reporting domain Mining data in order to propose new analysis and evaluate feasibility of fulfilling new information requests from management. Required Skills and Qualifications Bachelor's Degree in Business, Engineering or IT related field 5+ years of experience Prior experience in an analytical role and data visualization tools (PowerBI, QlikView, Tableau, etc.); Highly proficient SQL languages and in Microsoft applications (mainly Excel); A statistical programming language like R or Python would be much appreciated; Being familiar with clustering & regression techniques would be a plus; We offer: A unique experience in an entrepreneurial, yet structured environment; An opportunity to be part of a highly professional and dynamic team working around the world; An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else; A unique experience working in an international group impacting millions of users and in revenue.
Jumia Dakar, Senegal
Mar 18, 2020
Full Time
Internal controller - Jumia Sénégal ( Open Ended) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Re sponsibilities: Reviewingand evaluating the Internal Control and Compliance systems based on Grouppolicies, defines improvement measures and ensures their implementation. Reportall compliance issues and breaches of the group Internal Controls andCompliance policies. Evaluateand improve the effectiveness of risk management, Internal Control andCompliance framework, and governance processes. Activelyparticipate in the development of the risk and control structure withinthe areas (Revenue, Procurement, Cash, banks, HR, Legal, Compliance,Vendor Management, Security…) based on the defined Group Risk and ControlAssessment Program. Assistbusiness process owners in their business process reviews andrisk-assessment:- Provide guidelines (control objectives, risks to be covered, goodpractices…) to ensure that Internal Control and Compliance is integratedin the activities, with efficient and effective control designs.- Have a consulting/advisory role- Participate in projects as appropriate, for instance: processreview, review of policies… Trackand contribute to the remediation of issues within the areas ensuringremediation is completed. Identify,track and report operational risk incidents for the areas assigned. Ensureactivities within the company do not conflict with correspondingregulations and develop measures to prevent or detect these instances. Collectand analyze established metrics related to the control environment for theareas assigned and identify areas of concern. Designsthe annual testing schedule for the Internal Control and Compliance matrixin accordance with Group Internal Control and Compliance methodology. Conductingcompliance, financial and operational audits. Conducting ad-hoc auditsrequested by Group Internal Control Manager, Senior Management or supportin other finance related projects. Keys Requirements: A completed master’s degree from an accrediteduniversity; An MBA, Business Management degree or relevant Proficientin Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficientin Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail,etc. Excellentanalytical skills – assess, design and sell a given solution Fluentin English We Offer Buildingthe biggest logistics platform in Africa ; Aunique experience in an entrepreneurial, yet structured environment ; Theopportunity to become part of a highly professional and dynamic teamworking around the world; Anunparalleled personal and professional growth as our longer-term objectiveis to train the next generation of leaders for our future internetventures.
Jumia Alger, Algeria
Mar 18, 2020
Full Time
Customer Service Sales Manager - Jumia (Full Time) Who are we: Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Description: As a part of Customer Service team – Jumia Mall, you will oversee building, tracking and managing the telesales department to reach your targets in terms of merchandise value generated by your team, customer satisfaction and delivery success rate, both on inbound and outbound flows. You’ll be responsible to develop best in class sales scripts, and ensure your team master sales process and the best offer. Job Location: Algiers, Dely Ibrahim. Your responsibilities will include, without being limited to: Coaching, inspiring and motivating a telesales team. Ensuring the team meets the sales, customer satisfaction and success rate targets. Developing sales strategies to guarantee success and growth. Disciplined use of CRM system, communication and customer management. Monitoring random calls for quality assurance and determine performance gaps and provide feedback to individual Supervisors and Telesales Reps. Forecasting, analysing and reporting sales data to top management Ensure new process and projects proper implementation. Participating in the improvement of telesales process and scripts at group level. Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled. Create a successful on-boarding experience for each new hire by developing the process. Serve as backup for the outbound dialer and perform other duties as required. Who we´re looking for : Master’s degree with management criteria will be preferred Successful previous experience as a customer service representative 2+ years’ supervisory experience 2+ years’ experience in telesales Excellent verbal and written communication skills Proficiency with Microsoft Office Suite (Excel, Word and Power point) and Google Docs Ability to translate your skills to other employees through training and mentor Adequate knowledge of the online marketplace model and ecommerce environment Other Required Skills: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Advanced knowledge in call center tools Must have strong leadership, organizational and team management skills Must possess an advanced knowledge of customer service In-depth knowledge of customer service principles and practices In-depth knowledge of customer service software, databases and CRM tools Ability to work on multiple projects simultaneously and meet deadlines on schedule. Excellent mentoring, coaching and people management skills Leadership: Motivate your team, work with them to make sure they abide by all company policies and procedures. Patience: Having patience will help you stay polite, even in stressful situations Problem-Solving Skills: Being able to problem solve with a customer will help your job. French & Arabic fluent & English professional required Key Performance Indicators Merchandise Value (Sales amount) Customer Satisfaction Success of rate Quality Audit Score We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures Join the Journey!
Jumia Algiers, Algeria
Mar 13, 2020
Full Time
Head Of Content - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Responsabilities : As Head of Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. As Head of Arabic Content, your responsibility is to ensure your team creates and optimize customer appealing content on Jumia for customers to have a seamless experience. Manage a team of 5 to 10 content owner, graphic designer and photographer Lead team in creating content in french and arabic in line with the Jumia standard and KPIs; Own the quality of the product content from picture to text; Manage SLAs & reporting across sub-teams: content writing, photography, image editing, quality control; Responsible for the process of counterfeit control ; Carry out team training on relevant skills ; Monitor the effectiveness of new and existing content tools and take the lead on coming up with solutions ; Synergize with other teams for the optimization of content and other related initiatives ; Work effectively without close supervision and take lead of local projects ; Take part to company monetisation by collaborating to the development of Jumia Studio ; Requirements Ability to communicate flawlessly in both verbal and written mediums with impeccable spelling and grammar in Arabic and French. Professional written and oral knowledge in English. Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) tools Working knowledge of Google Office Productivity Tools. You are tech savvy, able to learn quickly how to use new tools Details oriented and seeking perfection ; Ability to deal with ambiguous problems and build lasting solutions ; Project and team management skills are essential ; Proven ability to manage multiple team, competing priorities simultaneously ; Autonomous, you adapt fast and learn by doing ; Qualification & Experience Master Degree in business, engineering or arts ; 1-2 years' experience in content creation for high traffic website ; 1 year minimum managerial experience ; Working knowledge of the online businesses/e-commerce industry ; Experience with Salesforce is a plus ; We offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth given the challenges that we propose you to take.
Jumia Tunis, Tunisia
Mar 13, 2020
Full Time
Vendor Relationship Manager - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Missions : Conseiller nos vendeurs sur la manière de réaliser plus de ventes, et d'améliorer leur boutique sur Jumia, d'offrir de meilleurs prix, etc. Conseiller nos vendeurs comment offire la meilleur expérience client Aidez les vendeurs dans leur expérience quotidienne avec Jumia Assurer un suivi par e-mail, et par appel téléphonique ou tout autre moyen requis pour optimiser la performance des vendeurs Profil Recherché : Bac + 3 en commerce, marketing ou informatique Première expérience dans une entreprise de commerce ou de la grande distribution serait un plus Aptitudes analytiques Une attitude proactive, capable de travailler à la fois individuellement et en équipe Excellente communication et compétences interpersonnelles Bien organisé Très indépendant avec une forte capacité d'aller au-delà des attentes Nous vous offrons: Une expérience unique dans un environnement entrepreneurial mais structuré L'opp ortunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Tunisia Department Acquisition & Account Management Job Title Vendor Relationship Manager - Jumia (Full Time) City Tunis Country Tunisia
Jumia Algeria
Mar 13, 2020
Full Time
Junior Commercial Planning & Performance - Jumia ( Full Time ) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsibilities Taking the lead on the category strategic orientation and the full responsibility of the category’s P&L Bring an exceptional growth for the sales volume, the margin and the conversion rate Manage a team of 3 to 5 Commercial Planners Managing and getting the best out of your team Delivering growth on your PnL, leveraging on the power of the marketplace, bringing orientations, feedback and support to the commercial team. Leading the commercial plan, taking an active part in the definition and execution of Jumias commercial strategy Ensuring Jumia always has for the customer, the right products at the best price, at the right place. Being within our teams, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your markets, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations. Building analysis, flying high and diving deep, to ensure smart reporting on the performance across all categories, leading to action oriented recommendations. Owning the merchandising of our website, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations...), enabling decision making, problem solving and ensuring laser focus execution. Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives. Constantly working toward improving and simplifying our tools, process Required Skills & Qualifications Basic Requirements Action oriented and results oriented Strong analytical skill Strong inter-personal skills: Convince the people and your team that you are making the right decisions Fast learner Well organized Resistant to stress Very independent with a strong ability to go further than the expectations Expected Technical and Personal Skills Top Business / Engineering Schools and Universities 1 year to 4 years’ experience Proficiency in MS Office and Excel (VBA would be a plus) Ability to analyse large data sets to make strategic decisions We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Jumia Cairo, Egypt
Mar 12, 2020
Full Time
Key Account Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 12 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! About the role As a Key Account Manager at Jumia, you will be accountable for the most important of Jumia KPIs: growth and profitability. You will focus on one category, managing c-levels end-to-end relationships for our top brands and vendors. From the very essence of commercial to operations or even co-organization of Jumia key commercial events, your scope will provide you will all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs Main Responsibilities Build strong links with C-Levels and account managers of our top brands and vendors Act as a representative of Jumia to Key Accounts Ensure a flawless understanding of the entire ecosystem as well as a tremendous network Drive category growth by ensuring we have the right products at the right prices Ensure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship) Anticipate sourcing through brand product roadmaps On-board 100% of your account’s products available Organize key commercial events such as Black Friday, Jumia Anniversary, etc. Build a comprehensive business plan for your category to ensure we structured growth Required Skills & Qualifications Bachelor's Degree in Business, or any related field At least 5 years either in FMCG, tier 1 retail groups, top banking & consulting companies Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Strong interpersonal skills Great ability to work in a fast-paced and competitive environment Flawless English communication We offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Abidjan, Ivory Coast
Mar 12, 2020
Full Time
Head of Operations Excellence - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main responsibilities Project Management Office Support the definition of E-commerce Business Cases (scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements and milestones) Ensure pre-scope project plan is communicated to all project stakeholders together with their individual responsibilities Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored Co-coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the project Conducting or contributing to post implementation reviews and identifying any lessons learned. Feeding carry-forward items back into the program plan Business Intelligence Provide expertise in understanding and using Jumia Services data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools. Create KPIs and implement simple systems for performance measurements and growth. Design granular dashboard using advanced excel techniques which identify bottleneck areas of the operational processes. Use Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency. Systems Provide system support and resolve issues for all tools used by various teams Provide inputs to central development team on new features required by the business Lead training and rollout of new systems or features for Jumia Services. Drive new process initiative and Institutionalize tech changes required for better alignment / visibility of packages / Items Queue Management Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit. Monitor the queues closely to identify anomalies thus improving performance. Oversee daily Reporting on Incidents/Change/Problem tickets and SLA status Update the incident categorization matrix based on evolving business complexity. Overall Point of Contact for End to End package/ item handling by Jumia Services Process Control Responsible for any mismatch of packages and all exception handling for packages in transit and at different hubs) Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey. Training all the in-house/ out-house teams for any new / existing processes for smooth operations Auditing SOPs vs on-ground processes and improving on deficiencies Service Request Develop and improve new and existing processes for resolving customer and vendor issues. Resolve all escalated issues end-to-end across Jumia Services Assign all non-compliance related issues to each defaulting department and ensure proper actions are taken. Manage all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction. Inform and liaise with In-house and 3rd Party teams to resolve discovered problems. Analyze and document all customer / seller complaints to prevent future occurrences of past problems Required skills & qualifications Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc. Proficient in Google Office Suite – Google Drive,Google Sheets, Google Docs, Gmail, etc. French & English Minimum 2 years-total experience in sales, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required Demonstrated success in cross-functional, global project/program execution. Process oriented, well-organized with a high level of attention to detail Excellent communication and negotiation skills Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action. Strong attention to details Strong entrepreneurial skills, leadership and drive Experience or high level of comfort in logistics operations Experience managing teams or large projects Demonstrated ability to work in a fast paced and competitive environment. We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objectives is to train the next generation of leaders for our future internet ventures.
Jumia Accra, Ghana
Mar 11, 2020
Full Time
Head of Engagement - Jumia (Full time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries inAfrica, Jumia is led by top talented leaders offering a great mix of local andinternational talents and is backed by very high-profile shareholders. Jumia is committed tocreating sustainable impact in Africa. Jumia offers unique opportunities in avibrant and booming environment, creating new jobs, new skills, and empoweringa new generation. Main Responsibilities: As Head of Engagement you will be responsible to utilize all Offline media channels & Social media to drive consumer adoption to Jumia. You will also leverage PR to foster Jumia branding. Offline media channels will include TV, radio, out of home (billboards), print. Social media media will focus on Facebook, Instagram, YouTube, Google (ratings especially) as well as Twitter (potentially). You will work across different functions to execute the offline and Social media marketing strategy and deliver plans in line with company strategy and objectives. You will be especially involved during Jumia’s signature Tier 1 events - Black Friday, Jumia Anniversary etc - a key moment for customer acquisition and retention. Your responsibilities will include: Plan, manage, and execute key offline activities to deliver on the company’s objectives Focus especially on key Tier 1 commercial events (Jumia Mobile Week, Jumia Anniversary, Jumia Black Friday) Define and execute the customer centric marketing approach of Jumia – drive focus, gather key data to provide marketing insight, execute brand health trackers with partners, etc. Monitor implementation and scale up Jumia influencer program - the cornerstone of our influencer strategy Ensure growth on # vendors participating to the program Assess the quality of the influencers and emulate the community Frequently interact with them to ensure they are excited to be part of the program Design and implement tool to better monitor the impact of their posts on some performance indicators Engagement levels on their posts, # app downloads, etc Assess and improve the quality of our posts Make checks on all our SoMe on a daily basis Provide guidance to ensure posts generate the right level of engagement Be ahead of the curve for all the viral trends Memes, challenges, reposts, news Share best practices across countries Foster genuine user-generated content - with a clear focus on YouTube Emulate our followers and users so they frequently post content Promote user-generated content Create virality / give it visibility Review Social Media Sentiment through Social studio Understand the drivers & design actions to correct any negative trajectory Support Jumia SoMe team interacting with our followers and customers on a daily basis Develop branding of Jumia as well as customer understanding Develop & execute long & short-term PR strategy to be aligned with country CEO vision, and building a sustainable relation with media, influencer & public figures Act as Brand Ambassador by presenting & guarding the brand Contribute to building the annual yearly marketing calendar with Online Marketing and commercial team Manage frequent surveys and focus group Manage & own the offline marketing budget, ex budget split across different channels, and end of month finance reporting Set specific KPIs for each activity and evaluating its ROI Develop Jumia talent pool by recruiting and managing team Setting their KPIs, and continuously develop positive spirit Required and skills qualifications: Ability to think out the box Relationship within the media / offline marketing landscape in Tunisia. Management skills and strong leadership, the position oversees 5+ FTEs Minimum 5 years experience in advertising agencies/B2C company or successful entrepreneurial background Former employee referrals We Offer: A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Jumia Accra, Ghana
Mar 11, 2020
Full Time
Commercial Operations & Revenue Head - Jumia (Full Time) J umia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Overview of the role: The Head of Commercial Operations & Revenue at Jumia is responsible for anticipating and structuring commercial activity. It includes 6 dimensions clearly identified: Business steering monthly and daily from topline to bottom line Commercial event organization Price management to ensure we offer the lowest prices across all markets Inventory management Revenue management to ensure Jumia accelerates its trajectory towards profitability Weekly analysis of our Jumia actual trajectory versus business plan The Head of Commercial Operations & Revenue is managing and coordinating the work of the commercial operations and Revenue Management teams. He aims at bringing exceptional growth for revenue, volume, margin, assortment and conversion rate. The Head of Commercial Operations & Revenue is definitely a main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans. Your position as Head of Commercial Operations & Revenue entails: Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team Giving daily and weekly visibility on key deviations versus Business Plan Defining, coordinating and executing Jumia promotional events, from Black Friday and jumia Anniversary to weekly commercial events Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level Ensuring we maintain our gross margin by controlling Jumia retail and marketplace margins as well as assessing the performance of each revenue streams (value added services, logistic services, etc) Approving retail requests as well as repricing inventory twice a week taking into account coverage, age, write off/back Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”) Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs) Increasing the number of fast moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team A successful candidate will fulfill the following requirements: Amazing analytical skills Organized and Structured A Fast learner who is r esistant to stress Very independent with a strong ability to go further than the expectations Expected background and technical skills: Top Business / Engineering Schools and Universities 5 years experience A significant experience in ecommerce, management consulting, venture capital, company creation or category management (retail) would be appreciated Proficiency in MS Office and Excel (VBA would be a plus) Ability to analyse large data sets to make strategic decisions As a whole, we expect someone passionate, creative and able to work efficiently. We expect a leader. We offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures The opportunity to be part of a team full of talented people with the best backgrounds
Jumia Dubai, Egypt
Mar 09, 2020
Full Time
Commercial Planner - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Regional Supply Planning Analyst - Jumia Global The Regional Analyst plays a key role within the Jumia Global Business, and is responsible for collaborating with the local and central teams to ensure that we have robust supply plans, maximum inventory visibility and the right tools in place to facilitate seamless execution. This person will help shape and lead monthly supply planning and execution across all Jumia Global countries. Delivering deep data driven insights which will help form our strategic direction. The regional analyst will help bring exceptional growth to the business, maintaining and delivering margin, efficiency and increasing conversion rate. The Regional Analyst will be responsible for delivering a world-class customer experience thanks to the right assortment, the best prices, with the right timing. The Regional Analyst will report to the Growth Manager for Jumia Global, and will work closely with the Commercial, Operations and Logistics teams. Your position as a Regional Supply Planning Analyst entails: Building analysis, flying high and diving deep, to ensure smart reporting on the performance across all categories, leading to action oriented recommendations Drive the development and improvement of our analysis and reporting across the group to ensure sharp business recommendations to drive growth and minimize inefficiencies Leading the monitoring/implementation of our supply and inventory management plans, working closely with central and local teams taking an active part in the definition and execution of Jumia Globals strategy Developing a seamless supply planning process to ensure we have the right products at the right time and prices ready for sale Build a rigorous inventory management process to curb capacity issues, improve seller trust and enhance the customer value proposition Identify and resolve gaps from a commercial and operational perspective across the Global supply chain Leading complex commercial operations and project management initiatives, coordinating effectively cross-functional initiatives. Understanding the markets, vendors and customers, bringing valuable insights and convictions to support your data driven recommendations. Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations...), enabling decision making, problem solving and ensuring laser focus execution. Constantly working toward improving and simplifying our tools, processes A successful candidate will fulfill the following requirements: Action oriented and results oriented Strong analytical skills Strong interpersonal skills Fast learner Well organized Resistant to stress Very independent with a strong ability to go further than the expectations Expected background and technical skills: An ideal candidate would possess significant (3 years+) experience in management consulting, venture capital,supply planning, company creation or category management (retail) with strong analytical skills and a proven track record of impact Top Business / Engineering Schools and Universities Proficiency in MS Office and Excel plus SQL would be advantageous Ability to analyse large data sets to make strategic decisions As a whole, we expect someone passionate, creative and able to work efficiently. We expect a leader. We offer: A unique experience in an international, entrepreneurial, yet structured environment Unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures The opportunity to be part of a team full of talented people with the best backgrounds Apply for this job Link to this job Share this job Location Egypt Department Commercial Planning & Performance Job Title Commercial Planner - Jumia (Full Time) Experience 3+ City Dubai Country Dubai
Jumia Kenya
Mar 09, 2020
Full Time
Brand & Partnership Manager - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. About the role: Jumia aims to improve daily lives through the internet. As part of our promise to create the most affordable marketplace in Africa and an avenue for vendors to grow their businesses, we are looking for a customer-obsessed marketing expert to enable us to strengthen our ability to delight our consumers and vendors. The Head of Brand and Partnerships reports into the Head of Engagement and is responsible for enhancing local brand love across Kenya through design, implementation and executive of branding campaigns. What you will do: Manage and track the performance of all offline initiatives such as but not limited to : Radio, TV, Youtube, OOH and onground activations Work collaboratively with local and functional marketing and commercial teams to build a strong, locally relevant brand Drive project management effectively across multiple stakeholders, both internal and external including creative, media,marketing and commercial teams Lead customer marketing, demand generation and brand love for new initiatives Strategically lead internal/external partners on brand development Oversee the mass and digital brand marketing media budget to create a cohesive brand proposition Anchor consistent and rigorous measurement of ATL and marketing budget Excel at diving deep into specific projects/initiatives and regularly undertake checks and balances to ensure strategy alignment Who you Are: You have a degree in Marketing/Sales/Business Administration or equivalent qualification Can do attitude, with the ability to influence and work in a collaborative way Good Interpersonal skills with the ability to influence stakeholders Flexibility to adapt plans/challenges as they arise A remarkable portfolio that demonstrates your ability to turn ideas into a strong creative vision and deliver exciting campaigns Deep knowledge of marketing methods and strategies; experience planning, media buying, developing and executing complex marketing programs Solid quantitative/analytical and budget management skills Deep understanding of off-line and digital media strategy and planning We offer: A unique education in scaling new internet concept Become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Tunis, Tunisia
Mar 09, 2020
Full Time
Financial Operation Agent - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Main Responsabilities: Sellers’ balance management Manage and control warehouse imboud receipt Control data qualityin Finance Module or Finance Operations systems QC board or macro. Is responsible for recording 100% of transactions occurring on a seller account (payout, collection, refund ect…) Moderate seller dispute on theirinvoices and account statement Perform/monitor payoutto seller depending on country need. Collection In charge ofcollection process correct execution by central and local stakeholders Control status ofsellers (delisted/live) in SalesForce Perform/monitorcash collection reconciliation (match collection against seller ID) Link with accounting Perform reconciliationbetween seller balance in Finance Module or macro booking files and A/R seller(customer) balance in Navision, Support write off of sellerbalance as per group policy guideline, based on finance module accountstatement and seller status on website Control revenuebooking Seller communication on financial topic: Send invoices andpayout receipt using central macro (until finance module phase 2 is released) Make sure that financial information on the invoices and email (legal entity, email text etc…) is correct Is responsible forthe content of seller communication pages related to payout, collection, andservices fees on website Is responsible forthe information content displayed on finance module. Buyer financial transactions and prepayment integration Is responsible for the monitoring of financial transactions with buyer (refund etc…) based on venture policy. Depending ofventure strategy and willingness to integrate prepayment method, is responsibleto act as local POC during integration period. In charge ofprepayment method reconciliation and monitoring. Qualification & Experience : Academic & trades qualifications: Bachelor’s Degree in Accounting, Finance, Banking and Finance, Economics from a reputable University or equivalent Proficiency in English, both writtenand verbal. Proficiency in Excel. Experience From a Business background with afirst experience in finance, accounting or audit; Or from an accounting backgroundwith a first experience in customer services, sales or operations. Personal qualities & behavioural traits Thrive for customer satisfaction(internally and externally) Solution oriented and proactiveattitude Strong analytical andproblem-solving skills Eager to work in team environmentand share knowhow - Easily adapts to new situations and changes; Autonomous and leadership driven,you are able to raise flag, propose project. Quick learner with an interest forsystems Hands-on attitude, becausee-commerce is 50% operations and processes We Offer: A unique entrepreneurial experience, yet structured environment The opportunity to become part of a highly professional and dynamic team working around theworld An unparalleled personal and professional growth is for the future generation of leaders for our future internet ventures
Jumia Lagos, Nigeria
Mar 09, 2020
Full Time
Chief Operating Officer - Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Job Objective The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country. Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives Responsibilities Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives. Customer Experience : all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience. Vendor Experience : all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience. The responsibilities are: Day to day team management: Customer experience, Vendor experience, Customer Service and IT infrastructure Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted activities and get the required support as many of the Ops projects are transversal. Understanding the central improvement projects and ensuring their effective and efficient local execution. Gather detailed feedback from customers & vendors Update the central team with feedback synthesis and related necessary improvements Lead and implement necessary improvements at a local level. Developing Customer & Vendor Experience awareness across the country’s different services, through proper training and communication channels for centralised actions. Leading recruitment activities when necessary. Competencies Required Owner mentality and an entrepreneurial drive. Proficiency in Microsoft Office (Word, Excel and Power point) tools. Working knowledge of Google Office Productivity Tools. Good verbal and written communication skills and presentation skills. Good problem-solving skills required. Proven ability to manage multiple tasks simultaneously. Ability to work to deadlines and targets, can prioritize tasks under pressure. Qualification & Experience Bachelor’s Degree in any field from a recognised and accredited University. 8 years work experience and at least 5-6 years’ work experience at a senior operations management level. Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry. Excellent interpersonal and influencing skills. Problem solving and quick decision-making ability. Proven experience in target setting and ability to efficiently manage multifunctional team. Ability to get hands-on with the team & results oriented. Well organized and excellent communication skills. We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. Apply for this job Link to this job Share this job Location Nigeria Department Operations Job Title Chief Operating Officer - Jumia (Full Time) Salary D Experience 8 years City Lagos Country Nigeria