Customer Service Agent - Jumia Ghana Who we are: Jumia Group Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 12 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilities: Assist Selling processes for our customers and generate additional Sales Coordinate information to customers browsing our website during store discovery, order and checkout. Including after sales support Answer any queries, questions or concerns from the customer Provide necessary information to customerrs Handle special requests and complaints and customer complaints Collect and store useful data within our backend system; Ensure follow up through emails, phone or any required means. Required Skills & Qualifications A Fast learner Experiece in customer service, and sales Well organized Resistant to stress KPI oriented Versatile across different customer service functions Good communication skills (verbal and written) Computer savvy We offer: A unique experience in an international, entrepreneurial, yet structured environment An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures The opportunity to be part of a team full of talented people with the best backgrounds
Where You’ll Work Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software engineers. Based in NYC, SF, Kigali, Cairo, Lagos, Nairobi, Accra and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. We are looking for a talented and passionate Senior Data Engineer with a strong technical and analytical background to build out the Partner’s core data offerings. Data is at the centre of everything our partner does - from developing innovative campaigns to elicit data, to analyzing and processing data to derive insights. As a Data Engineer, you’ll be working with some of the world’s most interesting and difficult to obtain data. As a member of the Data Engineering Team, you will get hands-on experience structuring and modelling data as well as implementing workflows. You will productize cutting-edge machine learning and data science algorithms in service of data analytics solutions requiring a combination of data pipelines, data lakes and data warehouses. You will exercise extensive data processing and advanced ML modeling for such things as harmonisation of place locations, identification of fraudulent behaviour, the tracking and forecasting of reported price data, and derivation of insights from contributor survey responses. Primary qualifications: You are passionate about building and developing a world-class engineering culture You are humble and drive positivity You value and respect diversity and inclusion You are capable of effectively communicating in a data-driven manner What you get to do: Create innovative on-demand and subscription data products using information collected by partner’s worldwide network of contributors Model data and process flows for both live and offline data in a way that maps storage systems to business requirements Collaborate with data scientists to productize algorithmic prototypes for statistical analysis and machine learning for prediction and clustering Implement data pipelines for data transformation and integration (streaming and batch) Develop and improve the current data architecture with an emphasis on data quality, improved monitoring, and high availability Analyze trade-offs involving latency, throughput, and transactions for distributed systems Champion data governance, security, privacy, quality and retention policies Your background likely includes: Expertise designing and maintaining databases (object, columnar, in-memory, relational) Proven track record of successful communication of data infrastructure, data models, and data engineering solutions Experience with relational data stores as well as one or more NoSQL data stores (e.g. Mongo, Cassandra) Prior experience in data warehouse modernization building complete data warehouse solutions, star/snowflake schema designs, infrastructure components, ETL/ELT pipelines, and reporting/analytic tools Experience building production-grade data backup/restore, and disaster recovery solutions Hands-on experience with batch and streaming data (e.g., Cloud Dataflow, Beam, Spark, Cloud Pub/Sub, Apache Kafka) Advanced SQL skills, and proficient in one or more programming languages such as Python Familiarity with python data science tooling (pandas, scipy, sklearn) Demonstrated proficiency with data structures, algorithms, distributed computing, storage systems BS or MS in Computer Science or equivalent work experience & analytical skills 5+ years' of overall programming/data engineering experience Bonus Points: Knowledge of geospatial processing with PostgreSQL and PostGIS Experience designing and maintaining data warehouses Developing for Google Cloud Platform/Google Professional Data Engineer Certified Experience with Python, Java, Scala Experience using ArcGIS or other similar GIS systems What You’ll Get* Full-time compensation Full medical coverage Beautiful working environment Opportunity to work with the brightest minds inside and outside of your field A chance to change the world for the better We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. * May vary slightly based on location
Where You’ll Work Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software engineers. Based in NYC, SF, Kigali, Cairo, Lagos, Nairobi, Accra and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage. A day in the life of a team Software Engineer: Our team is distributed worldwide which means we work asynchronously most of the time. Your typical week would include: Collaborating with design, analytics, support, and product management to understand the problems we want to solve and exploring how we can solve them Discussing and collaboratively solving engineering and product problems with engineering collaborators in Slack or Zoom Opening a Pull Request to implement the next most important feature or fix the most critical bug Trying to reproduce a reported bug and responding to issues we’ve received from the community Reviewing your teammates' Pull Requests and providing helpful feedback Working with your engineering manager in your one-on-one meetings to grow your team and career Talking with users to discover what they love and what their pain points are Responsibilities: Design, scope, and implement technical solutions that scale across multiple web applications Collaboratively define and prioritise projects and tasks Drive thoughtful conversations around technical issues and opportunities Review code and provide thoughtful, constructive feedback for your team and the community Triage, reproduce, and debug technical support requests, bugs, and feature requests reported by users in our Issues on our website. Provide compassionate technical leadership, mentorship, pairing opportunities, and code reviews to encourage the growth of others Qualifications: Strong written communication skills High degree of empathy 6+ years experience as a full-time professional coder using Ruby on Rails. Experience team leading/management. Experience working asynchronously on a remote, distributed team (does not have to be professional experience) Ability to draw on both system design and software engineering concepts and blend those perspectives pragmatically based on project needs Experience building highly available services at scale What You’ll Get* Full-time compensation Full medical coverage Beautiful working environment Opportunity to work with the brightest minds inside and outside of your field A chance to change the world for the better We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. * May vary slightly based on location
The Company At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make. We are a network of firms in 157 countries with over 276,000 people who are committed to delivering quality Assurance, Tax and Advisory Services. In Africa we are the largest provider of professional services with close to 400 Partners and over 9,000 people in 34 countries. Graduate recruitment program Our graduate training program is underpinned by a development framework that broadens and deepens your knowledge. You will learn from hands-on coaching and an outstanding variety of work, picking up business, personal and technical skills you can use across the network, and throughout your career. It is an exciting time to join us. The passion of our people, combined with access to the latest technology, helps us deliver the highest quality service and build trust in society. We pride ourselves on our global reputation as a trusted place to do business, whilst giving our people access to the best opportunities and lots of variety through international secondment programs. You will also study for your professional qualification. You will have a lot of support from your team and career coach to help you achieve this. It is the variety and opportunity we offer that allows you to develop a broad range of effective business skills and enables our people to excel across the breadth of work, both on the training schemes and further on in your career. At PwC, you will belong to an inclusive community where diversity drives everything we do together. We are committed to building and maintaining a diverse workforce by working together as we realise the potential of our people, clients and society. We are living this commitment through our diversity initiatives which promote cultural, generational, disability, and gender inclusion. Only shortlisted candidates will be contacted. For further information send an email to firstname.lastname@example.org Requirements University degree from a recognised university - First class honours or Second class upper Excellent analytical, presentation and research skills Ability to take responsibility for personal growth A proactive approach to problem solving and delivering client solutions Attention to detail Strong teamwork
The Company At PwC, our purpose is to build trust in society and solve important problems. It is this focus which informs the services we provide and the decisions we make. We are a network of firms in 157 countries with over 276,000 people who are committed to delivering quality Tax, Assurance and Advisory Services. In Africa we are the largest provider of professional services with close to 400 Partners and over 9,000 people in 34 countries. Requirements University degree from a recognised university (2nd Class Upper division and above or its equivalent) Either have attained or are interested in attaining a professional designation; Be dynamic, Innovative and a self-motivator with a strong interest in taxation; Be hard-working and have the ability to maintain confidentiality Commitment to career and eagerness to take on responsibility and grow with our practice; and Passionate about solving problems Additional Information We are looking for high performance, dynamic individuals, ready for a career in a practice that is focused, growing, stable and credible. Upon joining the Tax team, individuals will receive formal training in taxation such as corporate, personal, international and indirect taxes as well as transfer pricing. At PwC, you'll belong to an inclusive community where diversity drives everything we do together. We're committed to building and maintaining a diverse workforce by working together as we realise the potential of our people, clients and society. We're living this commitment through our diversity initiatives which promote culture, generational, disability, and gender inclusion. Deadline for submission of application is Tuesday 31 March 2020.
Head of Category Beauty & FMCG -Jumia (Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. What's this job all about? As a Head of Category Beauty & FMCG at Jumia, you will be responsible for designing and implementing the strategy of the category. You will be accountable for the most important of Jumia KPIs i.e growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs and Category Directors across the group. You will be responsible for managing c-levels end-to-end relationship for our top brands and vendors. From the very essence of commercial, operations or even co-organization of Jumia key commercial events. Your scope will provide you with all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs. Main Responsibilities Building strong link with C-Levels and account managers of our top brands and vendors. You should justify of a flawless understanding of the entire ecosystem as well as a tremendous network. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts Driving the growth by ensuring we have the right products at the right prices Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship). Ensuring we anticipate sourcing through brand product roadmaps as well as we replenish fast enough missing strategic assortment. On-boarding 100% of your account’s products available Organizing key commercial events such as Black Friday, Jumia Anniversary, etc. Building business plan for your category (ies) to ensure we grow them in a structured way. Those BP will be presented to Jumia local CEO & CCO as well as Jumia Group CCO Required Skills & Qualifications Strong commercial skills Good analytical skills Great capacity to handle high stake negotiations Structured and organized Good with tools (excel & PPT, Salesforce.com would be a plus) Resistant to stress Strong inter-personal skills: Convince the people and your team that you are making the right decisions Great ability to work in a fast paced and competitive environment Flawless English communication Experience over 6+ years either in FMCG, tier 1 retail groups, top banking & consulting companies Top Engineering, Business Schools & Universities (top 5 of your field for your country) Proficiency in MS Office and google tools Familiar with relationship management tools We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity to help build & shape a growing African ecommerce giant The opportunity to become part of a highly professional and dynamic team Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).